About
Results-driven IT Systems & Network Specialist with over 10 years of expertise in optimizing IT infrastructure, cybersecurity, and end-user support within high-compliance environments. Proven ability to deliver significant improvements, including a 40% reduction in security breaches, 98% end-user satisfaction, and 25% enhanced network uptime. Adept at leveraging ITIL and Applied Data Science principles to align technical solutions with strategic organizational goals.
Work
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Summary
Managed comprehensive IT infrastructure, cybersecurity, and end-user support for over 200 users within a high-compliance aviation environment, ensuring seamless operations and data integrity.
Highlights
Resolved 50+ monthly hardware/software issues for 200+ users, achieving 98% satisfaction through timely solutions and training programs on Microsoft 365 and Active Directory.
Reduced security breaches by 40% through strategic deployment of Kaspersky Endpoint Protection, firewall upgrades, and quarterly vulnerability assessments.
Overhauled LAN/WAN infrastructure, enhancing network uptime by 25% and boosting data transfer speeds by 30% utilizing Cisco switches and SolarWinds monitoring.
Spearheaded the successful setup and migration of the SASO domain, enabling seamless email, network, and internet connectivity for 150+ regional users and improving system efficiency by 20%.
Maintained 100% audit readiness by meticulously tracking 500+ IT assets, licenses, and repairs, ensuring full compliance with regulatory standards.
Executed bi-weekly data backups, achieving 99.9% data integrity and robust disaster recovery capabilities during system failures.
Languages
English
siSwati
French
Skills
Data & Analytics
Python, SQL, Power BI, Applied Data Science, Machine Learning Algorithms.
Programming & Web Development
HTML, Javascript, CSS, C++.
Soft Skills
Cross-Functional Collaboration, Technical Training, Crisis Management, Compliance Management, Strategic Planning.
Operating Systems & Cloud
Windows, Microsoft Azure.
Networking
LAN/WAN, Cisco Switches, Wireless Configurations, SolarWinds, VPN, Network Optimization.
Cybersecurity
Kaspersky Endpoint Protection, Firewall Configuration, Vulnerability Assessments, CISSP Concepts, Security Breach Reduction.
IT Operations & Support
ServiceNow, Acronis Backup, Microsoft 365, Active Directory, End-User Support, Hardware/Software Troubleshooting, Asset Management, Disaster Recovery.